Return & Refund Policy
We want you to be satisfied with your purchase. If you need to return an item, you may request a return within 15 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be returned within 15 days of delivery and must be unused, unworn, undamaged, and in its original condition and packaging, where applicable.
Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any applicable exclusions will be stated on the relevant product page.
How to Request a Return
Before sending anything back, please contact us at support@primenestt.com and provide your order number and the reason for your return.
Returns must be approved by our customer service team before they are shipped back. Unauthorized returns may not be accepted.
Once your return request has been approved, we will provide the return instructions and return address.
Return Shipping
The customer is responsible for all return shipping costs unless the item received was defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement.
We recommend using a tracked shipping service when returning an item. We are not responsible for returns that are lost or damaged while being shipped back to us.
Return Address
All approved returns must be sent to:
Kindly Contact support@primenestt.com for furthur details
Please do not send returns to any other address unless specifically instructed by our customer service team.
Inspection and Refunds
Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.
If the return is approved, we will process the applicable refund to the original payment method.
The refund will not be processed until the returned item has been received and inspected.
Please allow additional time for your bank or payment provider to post the refund to your account.
If the returned item does not meet our return requirements, we may reject the return or reduce the refund where permitted by applicable law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@primenestt.com with your order number and photographs of the item and packaging.
We will review the issue and provide appropriate instructions for a replacement, refund, or other available resolution.
Questions About Returns
If you have any questions regarding returns or refunds, please contact us at:
support@primenestt.com
We reserve the right to update this policy when necessary. Any updated policy will be published on this website.